PLAYBACK ISSUES

Top troubleshooting tips for watching a livestream
NOTE: Internet Explorer is not compatible with this event. 1. Check Internet Connection Connection Speed: Ensure they have a stable and fast enough in...
Tue, 12 Nov, 2024 at 12:30 AM
Video has no sound
Check the video window Hover your mouse over the video window, look for a speaker icon on the bottom right. If there is a line through the speaker icon, ...
Mon, 11 Nov, 2024 at 11:51 PM
Video quality and buffering issues
Basic troubleshooting Disable any browser extensions, plugins, or add-ons Third-party programs can sometimes cause issues during playback— including block...
Mon, 11 Nov, 2024 at 11:36 PM